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Collaboration with a buyer
Process
I worked closely with 15 real estate agents and brokers to figure out twists and turns of a real estate transaction process.
The following journeys were identified and addressed:
- Picking up a buyer's communication thread
- Taking ownership of a communication thread
- Getting to know the buyer
- Getting to know the listing
Outcome
An easy way to jump between communications and quick dive into transactions. The following information is available instantly
- Buyer/seller info and high level transaction info
- Listing information
- Full chat history from the beginning of the transaction
And the action needed by everyone: let me lock the communication so that I am the only agent that takes care of the transaction